This version of the Help Center is an active testing environment.
Please note that customer service is not provided for the Singularity test server. Support tickets filed on this page will not be read or answered.
To contact the EVE Online Customer Service team, please visit https://support.eveonline.com.
To file a bug report, please visit https://community.eveonline.com/support/bug-reports
Account & Subscription
Account Subscription & Game Time
- Premium Edition on Steam
- Changing Subscription Plan
- Updating Your Credit Card Details
- Core Starter Pack on Steam
- Purchasing PLEX through Account Management or from Third Party Resellers
- CD/Trial Key Invalid, Does not Exist or is Already in Use
Account Details & Services
- ★ Recover My Account
- Single Sign On (SSO)
- Hours for PLEX
- Character Transfer
- Recruit a Friend
- Multiple Character Training
New Eden Store, Aurum & Redeeming System
Payment Methods
- Buying EVE Online on Steam as a Gift
- Failed and Reversed Payments
- Credit Card Payment Issues
- Credit or Debit Card
- PayPal
- 30 Day Pilot License Extension (PLEX)
General
FAQ
Announcements
Gameplay & Features
Agents & Missions
Sovereignty
User Interface
Industry
- Industry User Interface
- Activities and Job Types
- Manufacturing
- Copying
- Invention
- Material Efficiency Research
Exploration
- Scanning
- Cosmic Anomalies
- Wormholes
- Sleeper Cache
- Ghost Sites (Covert Research Facility, Besieged Research Facility)
- DED Complexes
Market & Contracts
Corporations & Alliances
- Roles and Grantable Roles
- Corporation Wallet and Corporation Taxes
- Corporation/Alliance Closure
- Corporation Communication Tools
- Corporation Votes
- CEO and Directors
Player Owned Structures
- ★ Citadel Deployment and Unanchoring
- ★ Citadel Vulnerability States
- ★ Asset Safety
- Citadels - Quick Facts
- Citadel Ship Tethering
- Access Lists
Character & Assets
- Unallocated Skillpoints
- Cerebral Accelerators
- Skill Extractors and Skill Injectors
- Jump Clones
- Skills and Skill Queue
- Neural Remaps
Ships & Modules
- ★ Citadel Fighter changes and Carrier->Force Auxiliary Transition
- ★ Fighter Controls
- Drone DPS in Fitting screen
- Killmarks
- Bonuses and Stacking Penalties
- Capital Ships in High Security Space
Crimewatch
- Weapon and Logoff Timers
- Ship Safety Setting
- CONCORD
- Kill Rights
- Duels & Limited Engagements
- Suspect Flag
EULA, ToS, Policies
- ★ Known & Declared Exploits
- Interacting with others
- Harassment and offensive behavior
- Account Sharing
- Corp Theft
- Third Party Programs, Websites and Services